Contact Us
For product questions, order help or a return request, email service@mavexlora.com or use the contact form below. Include your order number when available; never send full card details, passwords or identity documents.
Choose the right request
- Before ordering: ask for confirmed specifications, care instructions or help comparing styles.
- Existing orders: provide the order number and the email used at checkout.
- Damaged or incorrect items: describe the issue and attach clear photographs by email.
- Returns: request authorization within 30 days of delivery before posting an item.
- Privacy: tell us the right you wish to exercise and the contact details needed to locate your request.
Order changes & replies
We handle customer requests on business days. A change or cancellation may be possible before dispatch, but cannot be guaranteed once processing has begun. Please check your inbox and spam folder for our reply. We do not promise an unverified response time.
Return address
Room 602, No. 129, Xin'an Third Road, Area 32, Shanghe Community, Xin'an Street, Bao'an District, Shenzhen, Guangdong, China
This is our company and authorized return address. Please contact us before returning goods so we can provide the correct instructions. Do not use the Hong Kong store operating address for returns.